This Privacy Notice was updated on October 30, 2019.
This is the Privacy Notice of Paradigm Flow Services Limited, a company registered in Scotland under registration number SC612883 and registered address at 5 Carden Place, Aberdeen, AB10 1UT, United Kingdom.
In this Privacy Notice, the terms “we”, “our” or “us” refers to Paradigm Flow Services Limited.
This Privacy Notice informs you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this Privacy Notice, “process” means collect, store, transfer, use or otherwise act on information.
We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website or parties with which we undertake interaction during the course of our business are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
We undertake to preserve the confidentiality of all information you provide to us.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulations (“GDPR”).
The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. Such information is provided at: www.knowyourprivacyrights.org
Except as set out below, we do not share, sell, or disclose to a third party any information collected either through our website or in the normal course of our doing business with you.
THE BASES ON WHICH WE PROCESS INFORMATION ABOUT YOU
The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category.
If a basis on which we process your information is no longer relevant then we shall immediately stop processing your data.
If the basis changes, then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Information we process because we have a contractual obligation with you
When you contact us via our website, buy a product or service from us, or when we purchase a product or services from or agree on terms and conditions with you, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
- Verify your identity for security purposes
- Sell products to you
- Provide you with our services
- Accept products and services from you
- Provide you with suggestions and advice on products and services
We process this information on the basis that there is a contract between us, or that you have requested that we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail or via any messaging form on our website, to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at email@example.com.
Information we process for the purposes of legitimate interests
We may process information on the basis that there is a legitimate interest, either to you or to us, for doing so.
Where we process your information on this basis, we do after having given careful consideration to:
- Whether the same objective could be achieved through other means
- Whether processing (or failure to process) might cause you harm
- Whether you would expect us to process your data, and whether you would consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- Record keeping for the proper and necessary administration of our business
- Responding to unsolicited communication from you to which we believe you would expect a response
- Protecting and asserting the legal rights of any party
- Insuring against or obtaining professional advice that is required to manage business risk
- Protecting your interests where we believe we have a duty to do so
Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.
SPECIFIC USES OF INFORMATION YOU PROVIDE US
Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. If we think your complaint is without a legal basis, we shall not correspond with you about it.
Job application and employment
If you send us information in connection with a job application, we may keep it for up to twelve (12) months in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time-to-time throughout the period of your employment. This information will be processed in accordance with our Privacy Notice for Employees and your employment contract.
Sending a message to us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We keep personally identifiable information associated with your messages, such as your name and e-mail address so as to be able to respond to you and track our communications with you to provide high quality services.
USE OF INFORMATION WE COLLECT THROUGH AUTOMATED SYSTEMS WHEN YOU VISIT OUR WEBSITE
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose and prevent or limit their use.
- To track how you use our website
- To record whether you have seen specific messages we display on our website
DISCLOSURE AND SHARING OF YOUR INFORMATION
Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this Privacy Notice), we sometimes receive data that is indirectly made up of your personal information from third parties whose services we use.
Data may be processed outside the European Union
Our website is hosted in the UK.
We may also use outsourced services in countries outside the European Union from time-to-time in other aspects of our business.
Accordingly, data obtained within the UK or any other country may be processed outside the European Union.
We use the following safeguards with respect to data transferred outside the European Union:
- The processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing
- The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a Company entity incorporated in the EU
- We comply with a code of conduct approved by a Company entity incorporated in the EU
ACCESS TO YOUR OWN INFORMATION
Access to your personal information
At any time you may review or update personally identifiable information that we hold about you.
To obtain a copy of any information you may send us a request at firstname.lastname@example.org.
After receiving the request, we will tell you when we expect to provide you with the information and whether we require any fee for providing it to you.
Removal of your information
If you wish us to remove personally identifiable information, you may contact us at email@example.com. This may limit the service we can provide to you.
Verification of information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.
Use of our website by children
We do not sell products or provide services for purchase by children, nor do we market to children. If you are under 18, you may use our website only with consent from a parent or guardian.
Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data during transmission to us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust marks in your browser’s URL bar or toolbar.
How you can complain
If you are not happy with our Privacy Notice or if you have any complaint, then you should tell us by e-mail: firstname.lastname@example.org
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office: https://ico.org.uk/concerns/
Retention period for personal data
Except as otherwise mentioned in this Privacy Notice, we keep your personal information only for as long as required by us:
- To provide you with the services you have requested
- To comply with other law, including for the period demanded by our tax authorities
- To support a claim or defence in court
Compliance with the law
Our Privacy Notice has been compiled so as to comply with the law of every country or jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction then please let us know: email@example.com
Review of this Privacy Notice
We may update this Privacy Notice from time-to-time as necessary.
If you have any questions regarding our Privacy Notice or the way we process your information, please contact us at firstname.lastname@example.org.